Developing a Product

The business I am studying is called ‘Rocco's Pizza'. Rocco's Pizza was established in 1980 and is a franchise whose stores are located in Bristol, Southampton, Surrey and Camberley. The store I am studying is Located in Greenford – London. Rocco's Pizza mainly sells low – medium quality pizza. As well as pizza, they sell other appetisers such as garlic bread, chips, chicken wings, ice cream and soft drinks. Rocco's pizza has their own online store (http://www.roccospizza.co.uk) in which customers can place there order and get it delivered, or have it collected in stores. The main product the shop sells is a pizza. Before the pizza is made, the employee has to make the dough which is made from flour mixed into water. The size of the dough depends on the size the customer order. They come is a variety of sizes from 7 inches (small) to 15 inches (extra large). Once the dough is made, they flatten it out into a circular shape and add the basic cheese and tomato sauce. They then add a variety of topping which is decided by the customer such as Pepperoni, Chicken, Mushrooms, Sweetcorn, Bacon etc. They come with a choice of crust: deep pan – a thick crust that goes around the edges of the pizza or no crust. Once the raw pizza is made, it is put into the oven. While it is in the oven, the pizza rises, the cheese melts and the toppings are cooked. After it is cooked, it is immediately put into a box so it is kept freshed and is either delivered to the customer or given to them in store. The shop I am studying is located next to a school. This is a very good location as the students are likely to go out for their lunch and having a fast food restaurant next to a school would mean the student are more likely to go there. However they face competitors with other fast food restaurants nearby such as 2in1 Pizza, Lahore Spice and Harry's Fish Bar. Their competitors are a major concern as they're located closer to the school which make the students more likely to go there them rather than their shop. Form and Function: Form is the appearance of an item – what it looks like. For example the form of a football is a sphere. Aesthetic is the beauty of a product – people buy the product based on its look for example a piece of art. The form the dough of the pizza before it is cooked is a pale colour and has a circular shape once it's flattened out. After the pizza has been baked in the oven, it rises and the colour of the crust turns from a pale colour to a brown colour. The toppings, along with the cheese, on the pizza become cooked and the colours become darker. The form of the box is a cuboid. It is made from cardboard with information on it written from ink. The lid of the box tucks inside so it is easy to open and it leaves minimum opened space so it is kept fresh for longer. It is small and compact so the pizza doesn't move around inside. The function of a product is what it does. For example the function of USB flash drive is to store and back up files. The main function of the pizza is to be eaten by customers. It also has to look and smell good so it would attract to the customer. The main reason why people eat is to satisfy their need to eat. Another reason why they eat it is for its taste. The function of the box of the pizza is to keep the box fresh. It also advertises the business i.e. through its logo and it gives instructions on how to reheat the pizza. Another thing the box does is it informs the customers of the business such as contact details. The box has flaps on the inside to support the lid. The dough on the pizza is rough when it's made but once it's rolled out, it has a smooth feel. Flour is put on it so it doesn't stick to the surface when it's being rolled out and can be easily removed after it has been baked. Once it has been baked, it has a softer texture which mainly due to the pizza being raised. The cheese also has a softer texture because it has been melted. The toppings on the pizza and the base turn darker as it has been cooked. Quality of Materials: Rocco's Pizza buys their materials from JJ Food. They buy it from here as they provide a range of different materials such as packaging and ingredients. They chose to buy from their as they're relatively cheap and also provide to other fast food retails such as ‘Ali's Fast Food' and ‘Chicken Ranch'. However, not all of their products are bought from JJ Food. For example, they buy their sweetcorn from retailers such as Tescos as it is more convenient for them Rocco's Pizza uses medium quality materials. They use this as they want to provide their customers with a good service whilst making as much profit as possible at the same time. If they used high quality materials, they would have to charge a higher price for the pizza which may lose customers. If they used low quality materials the customers won't be satisfied and my never go there again. The ingredients involved in making a basic pizza are: flour, cheese, tomato sauce and the extra topping decided by the customer. These again are all medium as they can't afford to purchase high quality materials. The basic ingredients: Flour – This is used to make the base of the pizza. The base is use to hold the rest of the toppings. Pizza- Normally small fast food restaurant would buy their pizza sauce from JJ food or from a supermarket; but according to the questionnaire Rocco's Pizza filled out, they use their own special sauce which they make themselves Cheese- The cheese is poured on top of the pizza and is grated so it can be scattered around the pizza. Selection of topping in which the customers can choose from: The toppings they have are: Pepperoni, Ham, Mushrooms, Onions, Green Peppers, Tomato Beef, Pork, Smoky Bacon, BBQ Sauce, Chicken Chunks, Prawns, Tuna, Anchovies, Pineapple, Jalapenos, sweetcorn, and Mexican Beans. Rocco's Pizza allows their customers to choose from a selection of topping as they don't want them restricted the choices of pizza they provide. Also, because different people like a different combinations of toppings. Customer Service: Customer service is the services the business provides for its customers. Different business offer different services as they have different budgets. For example Tesco can offer more services such as delivery unlike a local retailer. Rocco's Pizza offers these types of services to its customers to enhance their reputation as there a competitors nearby i.e. 2in1 Pizza. They also want their customers to be satisfied so they will want to shop there again Rocco's Pizza's offers a variety of services to its customers. One of these is free delivery however to be eligible for this, the order must be à ¯Ã‚ ¿Ã‚ ½8.99 or more. Delivery is only available around limited areas as it would cost them a lot if they were to deliver to wider areas. Delivery can be done over the phone or at the counter at the customer's convenience. It can even be done online. This is useful as they customer can change what they're purchasing before they've ordered it. If they did this over the phone, they could cause annoyance to the staff. It also allows them to view the menu so they can see any special offers available Delivery is offers so they can get a wider audience. If they didn't offer it, their only customers will be the local people however, since they do offer delivery, customers who don't live so close can order from them at the convenience of their own homes and get it delivered to them for free. Rocco's Pizza allows their customer to pay via debit or credit card. This is convenient for their customers as they don't have to carry around money with them when buying from the shop. They can also control the amount they spend as is they pay with cash; the customers may have some change left over and spend it on other stuff. Paying via credit/debit card can be done in stores through the credit card reader. Rocco's Pizza can't offer return on purchases because it is food. It can only be returned if there is something faulty with the pizza for example if a hair is found in there; however this is a very rare occurrence. If there is something faulty with the pizza such as if the wrong toppings are put on, then they can either offer the customer with a refund or a freshly baked new pizza. Rocco's Pizza gives their customers offers to attract them. They have 4 deals in which they provide to their customers: 1. Buy any medium pizza and you can get the 2nd, up to the same value, for à ¯Ã‚ ¿Ã‚ ½2.00 2. Buy any Large Pizza and get the 2nd, up to the same value, for à ¯Ã‚ ¿Ã‚ ½3.00 3. Buy a medium Margherita with up to 5 toppings, with Garlic Sticks or Garlic Bread, a portion of Potato Wedges and 2 cans of soft drink for à ¯Ã‚ ¿Ã‚ ½12.49 4. Buy A Large Margherita with up to 5 toppings, with Garlic Sticks or Garlic Bread, Hot Wings or BBQ Wings and a 1.5 litre soft drink for à ¯Ã‚ ¿Ã‚ ½15.99 The waiting time at Rocco's Pizza is average. The delivery time is roughly 30 minutes as they have to make the pizza and deliver it to the customer's house. If there are delays, the customers may get frustrated and may never shop their again. They may even refuse to take it a demand for a refund. If people aren't satisfied with their customer service they're providing for example the waiting time is long, then they could complain to the manager. However it is not always bad as they can take the complaints as feedback and improve from it. Resources: Physical: Like every other business, Rocco's Pizza needs a building in order to start selling. This is put on land. They use a lot of resources in the day-to-day running. One example of a resource they use is an oven. They use this to bake the pizza. They have around three to four of these as it speeds up if there are a few people ordering a pizza at the same time. They also need a kitchen in the building to make the pizza. The kitchen is also used to wash any dishes such as pizza trays and cups. The shop front is separate from the kitchen and is used to serve the customers. Rocco's Pizza has their own delivery vehicle. It is used to deliver pizza to the customers' house. The delivery vehicle has to have enough fuel to last enough deliveries otherwise the customers will get frustrated. Rocco's Pizza use a car over a motorbike as it is less likely to get spoilt. However unlike a car, a motorbike can get through traffic more easily and get to the customers house quicker. The tools required to make pizza: Pizza cutter – This is used to cut the pizza into even slices. It goes from one edge of the pizza to the opposite. The number of times it is done depends on the size of the pizza for example, if it is a 7 inch pizza, it would be cut 2 times making 4 even slices whereas if it was a large 12 inch pizza, it would be cut 6 times making 12 even slices. A separate cutter is used for vegetarian pizzas and non-vegetarian pizzas so no trace of meat gets passed. Oven – This appliance is used to bake the pizza in. The person who operates it, sets the temperature and waits till the pizza has finished baking. The over would have a see-through glass on it so the staff can see whether it's cooked or not. Rocco's Pizza would have around 3 – 4 of these in their shop as they can make more pizzas if there are a few people ordering at the same time. Pizza tray- The pizza tray has 2 purposes. One of these purposes is a mould. The staff can place the pizza base inside the try so they can get the exact size of it. For example, if a customer ordered a small 7 inch pizza, the staff would get the 7 inch tray and place the pizza base on it so they can get a perfect 7 inch pizza. This is useful as they don't have to waste time measuring in out themselves. The other purpose of the pizza tray is to hold everything together whilst it is being baked in the oven. Rolling pin – This is used to flatten out the dough into the pizza base before it is placed on the pizza tray. Human: Human resources and the people used to make an item. The main person who works at Rocco's Pizza is the manager. He is the person in charge of the business and chooses who to employ. He also makes major decision such as what the money is going to be spent on. Rocco's Pizza tries to minimise the amount of employees they have in order to make a bigger profit. There a different types of staffs who work at Rocco's Pizza. One example is the person who works at the shop front operating the till. They take the customer's order, take their money and give them their change and receipt. Another employee who works at Rocco's Pizza is the kitchen staff/chef. This staffs makes the pizza based on the customer's order. The final staff that work there are the delivery people. These people take the order and deliver it to the customer's house The staffs are given training in order to perform their role better. For example the staff that operates at the till will be given training on how to work the till faster making waiting queues shorter. The kitchen staff would be given training on hygiene and the delivery people would be given training on taking different (shorter) routes so they can get to the customers houses quicker. Financial: Financial resources are the fund which is available to the business which is used to run and make a product. According to the questionnaire, Rocco's Pizza needed à ¯Ã‚ ¿Ã‚ ½100,000 to start up. The used two sources of finance – internal and external to gather the money: The internal sources of finance they use, is retained profit. This is the profit made the business in which the owner invested back in. This source of finance is useful for Rocco's Pizza as they don't have to pay back interest on it and they have the cash immediately there however the money could be used for other reason such for the owners own personal use. One external sources of finance they use, is a loan. This is when they borrow money from the bank and pay it back with regular instalment with interest added on. The advantage of using this is that they can borrow how much they need whenever they want but they must pay back interest and it could take some time to get the loan approved. The finance used by Rocco's Pizza is used for many purposes. The main reasons they use it is to buy the materials from JJ Food. They buy it in bulks as they get it at a discounted price. This is good for Rocco's Pizza as they get it cheaper and it is good for JJ Foods as they're getting a large order. Another way in which they use the finance is to pay the employee's wages. This is their major expenditure so they have to only get the right number of employees as they're not a very large business. Rocco's Pizza Also uses the finance available to expand on their business. For example they can buy more hi-tech equipment like a better oven. They can also use it to expand on the building itself as it is relatively small. Rocco's Pizza has the tough challenge of paying bills. They have to pay bills for water, electricity, heating, lighting and the worse of them all, business tax. They have to try and minimise any wasted resources in order to reduce bills. A way in which they could do this is by turning of the lights and radiators when they're not in use. A computer is an important financial resource to Rocco's Pizza. It is important to them as it is used to draw up financial data such as cash flow forecasts, budgets, profit & loss accounts and balance sheets. They can use this data to see how well their business if doings convince bank manager to take out a loan should they require one. Materials: The material resources are the equipments needed to make an item. For hygienic reasons, the staffs at Rocco's Pizza have to wear equipment while they are making the pizza. An example of an equipment wear is hairnets. This goes over the head and is used to prevent any hair pieces from falling on to the pizza. They also wear rubber gloves when preparing the pizza to stop and dirt or bacteria from spreading. This is used as a precaution when though the employees wash their hand before they are making pizza. Rocco's pizza has a computer located in their store which has many purposes. One of which is to order stock from JJ Food. They use the computer to select the amount of quantity they want and to enter their shipping and contact details. Another reason they use a computer is to design and print out their leaflets. They would use a software like Microsoft Word as it has a variety of features such as word art and a wide selection of fonts. They also have a till which is used to calculate the customer's order and is also used to print out their receipts. The till also contains change in which the cashier has to give to the customer if they don't have any change.

Reflection Paper Accounting Essay

Accounting to me is challenge as a whole; it is a good subject to learn because accounting knowledge is always in demand. So far, I am on a good path learning the basics of accounting. I’ve learned how accounting affects business and how it allows organizations to identify cash inflows and outflows. This accounting course provided me a great opportunity to understand the various important aspects of accounting that I believe will be helpful in my future practical life. I need to begin my own particular business in future for that it’s important to have great knowledge of Financial and Managerial Accounting. This course has helped me to comprehend numerous essential ideas of accounting. This knowledge is going to help me to comprehend and investigate financial statements and will empower me to take great business choices in view of accounting data. The following is the rundown of what I have realized and can detract from this course. Chapter 01 After reading the first chapter, I learned that who are the stakeholders or users of the accounting information. I get found out about different organizations like AICPA, FASB and so on impacting the foundation of generally accepted accounting principles (GAAP) for businesses or governmental organizations. I comprehend the significance of morals and accounting gauges like IFRS. While learning different sort of business I become more acquainted with vital idea of accounting i.e. the business entity idea. Most critical thing I adapted in this chapter is accounting ideas and principles. I get to Introduced to assets, liabilities, stock holders equity and imperative financial statements. Chapter 02 Chapter 02 gave insights about strides in recording posting the effects of the business transactions. They are different assets and liabilities records utilized for recoding the exchange as a part of journal, t-records and ledger. Here I learned different strides of accounting cycle beginning from breaking down the transactions by looking at source documents. I found out about get ready trial balance from ledger and amending trial balance errors. Double-entry procedure is utilized which oblige that every exchange be recorded by an entry that has equivalent debits and credits. Resource  records will regularly have charge balances and obligation records will typically have credit balances. I comprehend that records are of two sorts genuine (Balance Sheet accounts) & ostensible (income statement accounts). Chapter 03 After completing the Chapter 03, I am able to understand the adjusting processes of the financial statements for given period in light of trial balance or ledger entries. Here I adapted imperative idea of accrual basis of accounting. In accrual basis of accounting revenues are perceived when they are earned and expenses are perceived when they are really caused to deliver income. Where as in cash basis of revenues and expenses are perceived when cash is gotten and paid separately. Records are balanced so that income statement reports fitting income or cost and to make the balance sheet report the best possible resource or risk. Matching rule obliges that matching of expenses and revenues to introduce a precise photo of the profitability of a business. Adjusting entries are of two sorts deferred and gathered things. In the wake of passing adjusting entries balanced trial balance is readied. Chapter 4 Chapter 04 explained about use of work sheet facilitate the completion of the accounting cycle. The work sheet is a columnar sheet of paper or a computer spreadsheet on which accountants summarize information needed to make the adjusting and closing entries and to prepare the financial statements. Important Steps in competing accounting cycles are preparing adjusted trial balance after posting adjustment entries, Extend adjusted balances of from the Adjusted Trial Balance columns to the Income statement, Statement of retained earnings and Balance sheet. Here I learn important ratios i.e. current ratio and debt ratio. Current ratio specifies company’s ability to pay its short-term obligations. Chapter 05 In chapter 05, I learned different imperative parts of merchandise transactions and there recording. I found out about contra accounts Sales Returns and Allowances account, Sales Discounts account, purchase returns and Allowances account and Purchase Discounts account. Two sorts of  inventory processed took after i.e. perpetual inventory system and periodic inventory technique both having their own particular benefits and negative marks and ought to be utilized according to the need of specific business. Presently computerization as encouraged numerous firms to utilize perpetual inventory method for instance it has get to be economical for some retail locations to utilize perpetual inventory methodology notwithstanding for products of low unit value, for example, goods. Chapter 06 Chapter 06 discusses the diverse methods of inventory accounting i.e. FIFO method, LIFO method and Average cost method. All have diverse merits and negative marks under distinctive situations. For e.g. the merits of FIFO methods are-(1) Easy application, (2) the expected flow of costs relates with the ordinary physical flow of goods and (3) the balance sheet sum for inventory is liable to surmise the current market and so on. Burdens of FIFO can be – amid continually rising prices FIFO can offer ascent to paper profits. Amid times of rising prices, FIFO makes higher net income since the costs charged to cost of goods sold are lower. However LIFO expect that the costs of the latest purchases are the first costs charged to cost of goods sold. Net income is generally lower under LIFO since the costs charged to cost of goods sold are higher because of inflation. Chapter 07 Chapter 07 underlines the significance of having effective internal controls in every business. Inability to implement adequate internal controls can bring about frauds or robberies. Organizations ensure their benefits by different internal control procedures like – segregating employee duties, assigning specific duties to each employee, rotating employee job assignments, and using mechanical devices etc. Five components of internal control are Control environment, Risk assessment, Control activities, Information and communication and Monitoring. Sarbanes-Oxley Act was passed. The Act was passed as one aftereffect of the huge misfortunes to the employees and investors from accounting fraud circumstances including organizations, for example, Enron and WorldCom. I figure out how to build up internal control through control of cash receipts and cash distributions, fitting utilization of the bank checking account, readiness of the bank reconciliation, and protection of petty cash funds. Conclusion Accounting is an important factor in any business; large or small. If you don’t know your numbers, you don’t know the financial health of your business. In later chapters I found out about different sort fixed assets like Property, Plant & equipment and depreciation methods like Straight-line method, units-of-production method and double-Accelerated declining-balance (DDB) method and so forth. Depreciation is the measure of plant resource cost distributed to every accounting period profiting from the plant resource’s utilization. Depreciation is a procedure of portion, not valuation. Land is considered to have an unlimited life and is in this way not depreciable. On the other hand, land improvements brief landscaping, parking lots and so on are connections to the land they have limited lives and thusly are depreciable. For Natural resources rather than depreciation we utilize consumption. Consumption is the fatigue that outcomes from the physical evacuation of a piece of a natural asset. While for intangible assets Amortization is utilized. Amortization is the systematic write-off of the cost of an intangible resource for cost. Goodwill is an intangible value connected to a business, confirm by the capacity to gain preferable return on investment over that earned by competitors in the same industry. I struggle with the accrual accounting only because I have never used this method on either a personal or business related level. In fact, this accounting course made me capable of establishing my own business.

Analyzing why difficulties arise in intercultural communications Essay

In analyzing why these difficulties arise in intercultural communications, Sheryl L. Lindsley (assistant professor of communication at California State University, Stanislaus), put forth four layers of intercultural communication in 1999: The first layer is the â€Å"macro-context,† which includes the economic and political situations in which the communications occur. A good example is the domination of Mexico by the U. S. , while at the same time increasing Mexico’s revenue made possible by NAFTA (Jennifer Peltak, n.d. ). Lindsley’s second layer consists of individual competency or incompetence, in regard to bilinguals who are generally the bridges to communication. In terms of intercultural businesses, if the bilinguals harbor their own stereotypes of the other culture, some problems cannot be overcome. The third layer is comprised of communicative behaviors. This is in the perception category; using Mexican/American relations as an example, Lidsley identifies expectations on both sides as a potential problem in negotiating. Mexicans tend to keep conflicts private and save face in public, where Americans have no problem resolving conflict in public, and then acknowledging privately that there are no hard feelings. The fourth layer individual attribution to meaning. In the case of preconceived stereotypes, the listener can misinterpret the speaker’s intent because of the mind set barrier. Messages can be perceived selectively, reinforcing cultural stereotypes. While this information may cast a better light on solving or minimizing obstacles to intercultural communication, if we look on the broader scale of business relations, a critical problem emerges; people, no matter what culture, have become a means to an end rather than an integral and important part of a company. This became very obvious in the 1990’s when more companies went global and acquisitions and mergers occurred. In 1993, Business International published the key factor for international business failure: cultural differences (Charles Gancel, Chilina Hills, 1997). To avoid this problem of collapse of the infrastructure of an international company based on a shift in the balance of power and the inaccessibility of remote teams geographically dispersed, Gancel and Hills recommend three fundamental conditions: 1. Clarifying the objective (the company’s philosophy, protocol and methodology must be clearly understood). 2. Negotiating its implementation (in a complex structure, introduction and implementation of systems does not need to be imposed. Some of the systems can be designed and negotiated by those that will be applying them, incorporating the needs of the culture involved). 3. Accompanying change (managers being trained in intercultural relations, informed of their new culture’s way of communicating and imparting information). Last, nonverbal communication and the method by which information is given are important to note. While Americans and many Europeans have no problems asking for and receiving feedback or suggestions from corroborators, a Chinese or Indian individual would see this practice as a personal affront. This is but one example of cultural differences in the workplace. Management that will be working abroad should have a through knowledge of the culture they are about to enter and work within. Along with this verbal exchange, it is important to understand that certain gestures or even forms of eye contact are offensive or insulting to another culture. In order to get the most from the foreign work force, understanding the culture, even having a coach within the new culture is imperative in order to achieve a smoother transition. While intercultural communications will always have its problems and comical blunders, it need not be so painful. Understanding another culture is, now more than ever, the key to successful negotiations from the individual to the corporate level. Works Cited Brislin, Richard. â€Å"Encouraging depth rather than surface processing about cultural differences through critical incidents and role plays. † Online Readings in Psychology and Culture. Center For Cross Cultural Research, Western Washington University. N. d. , 23 April 2006 http://www. ac. wwu. edu/~culture/brislin. htm Burgess, Guy & Heidi. â€Å"Language Differences. † Conflict Research Consortium, University Of Colorado. 1998 – 2002, 21 April 2005 http://www. colorado. edu/conflict/peace/problem/langdif. htm Gancel, Charles & Hills, Chilina. â€Å"Managing the pitfalls and challenges of intercultural communication. † Communication World. December 1997, 22 April 24, 2006 http://www. findarticles. com/p/articles/mi_m4422/is_n1_v15/ai_20219196 Jones, Anna & Xuan Quach. â€Å"Intercultural Communication: For Students In the Faculty Of Economics and Commerce. † University Of Melbourne. 2004, 22 April 2006 tlu. ecom. unimelb. edu. au/pdfs/intercul_comm. pdf Peltak, Jennifer. â€Å"Intercultural communication problems are best seen via multiple levels. † National Communication Association. N. d. , 23 April 2006 http://www. natcom. org/pubs/CM/cm699. htm.

Principles And Values That Underpin Health Care Essay

This week I spent time at Kings College hospital in order to understand the ethical considerations of a nurse’s job. â€Å"As a nurse at Kings College Hospital you have to take into account Ethical Considerations†¦Ã¢â‚¬ in my interview with Sister Malcolm we will be discussing ethical considerations like right to life, social justice, person-centred approach, the expectations of individuals receiving the service, empathy, honesty and adherence to codes of practice and policies and seeing how they impact her job. Right to life means the right to live, as a nurse right to life means preserving some one’s life for as long as possible even if they want to die. For example, all nurses and doctors at Kings College hospital should do everything they can to keep a person alive if it’s possible. But things like a ‘DNR’ (do not resuscitate) form make it impossible for a doctor to save someone’s life No doctors would help a person die because it is illegal to have euthanasia in the UK. Some people who wish to end their lives have  gone to Switzerland to end their lives in utter peace. A person-centred approach means an approach to assessment of need that puts the individual at the centre of the process and is based on their views and wishes. For me as a nurse a person-centred approach or as we say ‘patient-centred approach’ means making sure my patient comes first, that they are comfortable system that creates a fair, honest and equal society. As a nurse this means treating all your patients equally as well as colleagues no matter of their ethnicity, religion or culture. For example all patients are included in decisions about their health, such as which hospital they receive their treatment at. Empathy is the ability to understand and share the feelings of another, in my line of work we have to be sympathetic and have empathy towards all our patients no matter our opinion on the situation, whilst being empathetic. At King’s College Hospital the staff must remain professional at all times but  they say that it’s hard not to empathise with some patients especially when you see that they are distressed and don’t know how to deal with a situation. Honesty means the quality of being honest this means at every point and aspect of my job I have to be honest. Doctors have to be completely honest with all their patients as not giving them all the information could put them in danger they have to tell them what the problem is exactly and explain it and they have to inform them of what treatments are available. Adherence to codes of practice and policies this is the foundation of nursing, they are the rules we abide by in order to keep ourselves and our patients safe, this is called safeguarding, the codes of practice are; make your patients your first concern/priority, provide a high standard of practice and care at all times and you must be accountable for your actions, these are the key tools in my profession if I couldn’t abide by these rules then there would be no hope for me. The expectations of individuals receiving the service these are the expectations of which the service provider should deliver as a service user to be treated with respect, to be treated as an individual, to not be discriminated against, to be allowed access to information about themselves, to be able to communicate using their preferred method of communication and language, cared for in a way that meets their needs and takes into account their personal choices. However all patients need to be treated as an individual. This means that they want to be treated as a person and have their needs seen to and not feel like their part of a mass operation, and that their needs aren’t being met. For example making sure a patient receives a meal option suited to their diet. For instance if their vegetarian they are given a vegetarian option. At Kings College Hospital, all service users are allowed to access information about themselves. The Freedom of Information Act states that all patients are allowed access to their personal health records. For example,  if a service user is applying for a job, their GP may be asked to provide details to their new employers to see if they are eligible for the job. All patients are entitled to privacy this is to ensure that they are comfortable at all times, for example if the patient has to change into a gown for examination the nurse/doctor should leave the room to so to protect both the patient and the nurse/doctor, this is also a sign of respect for the patient and it makes them feel like their needs are being met. Communication is another key point between the service user and the service provider patients should be communicated with in their preferred language this will make sure everything runs smoothly and for example if you had someone come in that was hearing-impaired then there should be someone on hand that can sign this make the service user feel like he/she is being cared for and that they have equal opportunities. Both service users and service providers have the right to be in a safe environment and to be protected from any harm; this means that King’s College have an enforced health and safety policy. This outlines the rules and regulations, and the actions that need to be taken if there is an accident. At Kings College hospital support in a way that meets their needs and takes account of their choices is when the service user has enough confidence to express their feelings or share information with the service provider. It is important for service providers to provide active support to help people communicate what their needs are. In order to overcome this, they could provide a questionnaire, for the patient to fill out and give feedback about how the service/treatment they received was and if they received the amount of care that they needed. At Kings College they believe that all patients have the right to be treated in a dignified way this is because they have the right to feel respected and taken care of, if they feel disrespected or vulnerable then they may not want to open up about their medical problem and this may stop them from  receiving the treatment that they need. Disclosure is the passing of information between healthcare professionals, for example your GP passing on information to your hospital doctor so they can give you the right treatment. However if the patient disagrees with this and the nurse still shares the patients information, this is known as breaching confidentiality. This can have a negative impact on not only the service provider but the health care service as a whole. For example as a precaution GP’s are no longer a loud to leave messages on your phone regarding your health. Confidentiality is keeping information private and not disclosing it to anyone else apart from those involved in the patients care. It is key when working with service users within the health and social care sector. However if the doctor/nurse gives out private information about the patient, then there will be serious consequences. This refers to The Requirements of the Freedom of Information Act. This is a legislation that patients have the right to look at information about their selves. Another part of confidentiality is If a person comes to the hospital with bruises and marks on their skin, then the service provider knows that their something wrong. However if the service user tells the nurse/doctor what has been happening and they say that the service provider shouldn’t tell, they will need to tell social services and this can cause tension between rights of patients and the responsibilities of the service provider. Information of patients is kept on computers as well as on paperwork and files. Whichever way the information is stored, it needs to be stored in a safe place, where no one has access to it, that way it remains confidential. They need to make sure that the file can be retrieved when needed. The use of communication to support diversity, inclusion and promote equality of opportunity is important when working in a hospital; this allows the hospital to accommodate for people of all ethnicities, ages, sex etc†¦ this could be posters and signs in different languages to providing food to cater for vegans. This promotes equality amongst the service users because they  feel like their individual preferences and needs are being met. The requirements of the Data Protection Act 1998 that all information is securely kept so that that only those that need to access it can because otherwise it would conflict with the requirements of the Freedom of Information Act 2005 this is the freedom for service users to have access to their medical notes if requested at any time, they cannot be withheld. Dealing with tensions between rights and responsibilities is a tough decision to be made by a medical professional; because if a patient comes into the hospital with bruises and tells you that they are being abused and they ask you to keep it a secret then as their healthcare provider you cannot do this even though it’s a breach of patient doctor confidentiality but as a healthcare provider you have to inform the correct authorities so they can take action and this can cause tension between rights and responsibilities. The Importance of accurate recording, storage and retrieval of information (including electronic methods), filing correctly and securely is important in the healthcare service because this is confidential information about individuals, and they have entrusted you with this information, so it should be stored in safe place and be able to be accessed easily by the right individuals if needed. These documents should be filled in a secure facility preferably in more than one place so that if one set is destroyed there is another. It is Important that workers make sure they make accurate recordings and Information on patients is kept on computers as well as on paperwork and files. Provision of active support to enable people who use services to communicate their needs, views and preferences away in which the patient can put their views across is buy putting suggestions in a suggestion box, filling out a questionnaire or posting a complaint if the problem is serious and needs to be dealt with straight away, and offer a resolution for the problem. The hospital will promote equality of opportunity. This means they give everyone the opportunity to voice their opinions in hospitals they have posters and leaflets all around the building in many different languages. Another part of being a nurse means respecting, and treating patients equally and not being discriminated against this is important because we want patients to feel comfortable and like they trust the nurses and doctors who are caring for them, all patients no matter the gender, sexuality, race etc†¦ will be treated equally and receive the same care and support.

Final Essay Example | Topics and Well Written Essays - 500 words - 19

Final - Essay Example The main aim of the imperialist policies in the British Empire was to assist in the acquisition of many foreign territories. These territories would therefore provide raw materials and the market for the British manufacturers. They also established trade monopolies that would ensure that their export exceeds imports. They believed this would provide foreign income to expand and maintain the empire. After successful wars with the French, Spanish and the Dutch in the seventeenth century, Britain was successful in acquiring most territories in the Caribbean, St Lawrence basin in Canada, parts of Africa for slavery acquisition and the coast of the North America. They developed interest in India and the British government took over the East India Company. Britains control extended to neighbors of India, including Burma and Afghanistan. After the end of the Napoleonic wars in1815, Britain became more powerful. At this time, they acquired Dutch South Africa but were challenged in India due to the eastern and southern expansion of the Russian empire. During this period, the traditional rivals of Britain had been diminished in power and size and so Britain remained the leading empire in Europe. However, the old mercantile empire weakened due to certain factors during the late eighteenth and early nineteenth century. Some of the factors were freeing in slaves held in another part of the empire and colonial associations for greater commercial and political independence. British Empire had several motives in penetration in India. The British investors ventured into certain parts of India in search of opportunities that had significant profits. British intellectuals, including Christian missionaries facilitated the movement that sought to bring western technological innovations and intellectuals to Indians. The Christian missionaries translated the bible

Aviation Psychology Research Paper Example | Topics and Well Written Essays - 1000 words

Aviation Psychology - Research Paper Example A quantitative study focuses more on statistical data analysis to generate numeric results. Sen (2012) states, â€Å"Qualitative Research is usually non-statistical analysis and in case of Quantitative Research Statistical data is usually in the form of tabulations†. Doing quantitative study, researchers identify the relationships that exist between independent and dependent variables to know the effect of one variable on the other one. Quantitative study focuses more on gathering data using large-scale surveys. In quantitative studies, researchers are usually independent of the research and they analyze different variables to determine their relationships by doing a proper statistical analysis. In quantitative research, researchers gather absolute data in order to generate numeric results based on statistical analysis of data. â€Å"Quantitative research involves gathering data that is absolute, such as numerical data, so that it can be examined in as unbiased a manner as possible† (McGuigan, 2011). In quantitative research, researchers identify the association and links between independent and dependent variables in order to determine how rise or fall in one variable affects other variable. In a quantitative method of research, researchers are independent of the research and gather data about the variables associated with the research to determine their level of dependency or association with each other based on a comprehensive statistical analysis. Another reason for choosing quantitative research design is time efficiency. There is a huge time difference between compiling a theoretical research and a numeric result. It takes less time to compile quantitative resu lts of a study as compared to qualitative results, which are theoretical in nature. I would first gather data from the aircraft companies prior to and after the use of CRM software. I would visit at least 3 aircraft companies and would talk personally to their customer relationship

Principles of Archaeology - journal article review

Principles of Archaeology - journal review - Article Example The findings are suggested to have reduced the likelihood of social variance. However, perhaps more importantly, the evidence suggests that both animals and grain were important to the residents as a production of surplus. Hubbard (2010) suggests that the animals were likely used to provide fuel (from dung) and to provide milk for nutrition, with the animals having a similar role to the grain silos in this scenario. Additionally, the Chacolithic period to which the Tel Tsaf site dates was a transition point from ‘egalitarian villages’ (p1131) to the more stratified world of towns and cities, with mixed architecture such as that at Tel Tsaf representing that change. Hubbard (2010) suggests that further excavations are needed, but Tel Tsaf could be seen as a snapshot from the era and may provide clues as to the evolution of this changing economy. Additionally, the use of two distinct building styles for two distinct purposes challenges the archaeological assumption that th is represents social inequality. In this case, micromorphology suggests that architecture represents function and speciality rather than any differences between social groups in the community. Hubbard (2010) also draws special attention to the fact that micromorphology (a relatively new discipline) has been used to draw conclusions about the site, representing the use of such investigatory techniques in world archaeology. Methods & Data This paper is essentially descriptive, taking data from the Tel Tsaf site in Israel and putting them into an archaeological context. To do this, a lot of data was gleaned from the excavation. Data from excavations at the site from between 2004 and 2007 was used, both large-scale and micromorphological. The large-scale results were used to indicate the underlying architecture of the village, as well as the architecture of the individual structures and their layout. Excavation also found paved grain silos from the village. Micromorphology samples were taken from the buildings identified from the excavation. These samples were analysed using polarising petrographic microscopes at both the University of Reading, UK and the University of Toronto, Canada. Arguments & Conclusions The main argument of the paper is that the micromorphology of the site accounts for the differences in architecture found between the buildings. Instead of assuming that these differences provide evidence of different living styles (for example, between socio-economic classes) the micromorphology provides evidence of ‘dung spherulites and some scattered reed phytoliths’ (p1128), commonly associated with animal usage of an area. Furthermore, the evidence suggests that the differences in size and shape between the major courtyards appears to be linked to differences in function of the rooms, although there is less data given to suggest this difference amongst the human accommodation buildings. The paper also draws upon other findings to hypothesize that the animals kept in these round structures may have been kept for milk and cheese. To gain milk and cheese from the animals, it is necessary to limit the suckling, so the presence of multiple structures may indicate that this indeed was the case. Additionally, the presence of a separate enclosed area may represent a milking facility through which to provide these substances to the community. Micromorphology also identified that the majority of animals kept on the site